Terms & Conditions

Hello there! You are as of now using International Medicine Courier. The following terms and conditions govern your access to and use of our international medicine courier services. By using this website and booking a shipment, you accept these terms completely. Our service is overseen by a registered pharmacist with over 17 years of experience, ensuring high standards of safety and compliance.

1. Responsibility for Lost or Damaged Goods

Maximum compensation of INR 2500 for shipments handled by international carriers (DHL, FedEx, UPS, etc.).
Maximum compensation of INR 1500 for Self-Network or Economy services.

2. Pricing & Weight Calculation

Prices may change due to fuel costs and international tax updates.
Shipping cost is based on Actual Weight or Volumetric Weight (L × W × H / 5000), whichever is higher.

3. Professional Inspection & Repackaging

All packages are inspected by expert pharmacists.
Special packaging (3-layer / cold-chain) may increase weight and cost.

4. Customs, Duties & Clearance

Customs decisions are independent and beyond our control.
All duties, taxes, and fees must be paid by the sender.
No refund if shipment is seized due to restricted items.

5. Prohibited Items & Legal Responsibility

Do not send banned items under NDPS Act or global laws.
Sender is responsible for legal issues and return charges.

6. RTO & Failed Delivery

The company holds zero liability for shipments Returned to Origin (RTO) due to recipient unavailability, delivery refusal, wrong address, or destination customs/document issues. As our shipping service is fully completed once the parcel reaches the destination country, outbound shipping fees and medicine costs are strictly non-refundable. Additionally, the customer must bear 100% of all return freight charges, customs penalties, and transit damage risks.

7. Documentation & Data Privacy

Valid ID (Aadhaar/Passport) and prescription are required.
Your data is secure and only shared for legal clearance.

8. Delivery Timelines (TAT)

Standard delivery time is 4–7 working days but may vary due to customs or holidays.

9. Payments & Transaction Fees

Payment gateway charges must be paid by the customer.
You can use IMPS, UPI, or Bank Transfer to avoid extra fees.

If you have any questions, please contact us.